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Keywords: Customers
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Journal Articles
Relational orientation of triadic supply chains with structural holes: an empirical comparison of rents derived from bridging the structural holes
Available to Purchase
Supply Chain Management: An International Journal (2020) 25 (5): 565–583.
Published: 28 April 2020
...Artur Swierczek Purpose First, the paper aims to explore the ability of the actor sitting on the structural hole to achieve the additional rent, which is modeled as the outcome of joint effect between the relational performances of two dyads (supplier–buyer and buyer–customer) within the triadic...
Journal Articles
Inter‐organisational supplier development: the case of customer attractiveness and strategic fit
Available to Purchase
Supply Chain Management: An International Journal (2012) 17 (2): 152–171.
Published: 09 March 2012
... of focus on inter‐organisational approaches to supplier development, even though the literature mentions it as a missing theme. Customer attractiveness is presented as one approach that takes supplier view and motivation into consideration. This idea is supported by the case study, which indicates...
Journal Articles
Understanding inter‐organizational decision coordination
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Supply Chain Management: An International Journal (2010) 15 (4): 332–343.
Published: 22 June 2010
...Angappa Gunasekaran; Amir M. Sharif; Chee Yew Wong; Nuran Acur Purpose This article develops a theoretical framework to investigate the interaction and coordination of decision‐making processes in a supply chain with multiple and inter‐dependent suppliers and customers. Design/methodology...
Journal Articles
Building responsive contract manufacturers through value‐focused strategies
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Supply Chain Management: An International Journal (2004) 9 (4): 295–302.
Published: 01 September 2004
... of contract manufacture who display proficiency at value delivery will enhance prospects for inclusion on client preferred supplier lists. The system offers a supply management approach from the supplier viewpoint that synthesises across TQM, customer focus and business excellence. Achieving preferred...
Journal Articles
Exploration of customer horizons to measure understanding of netchains
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Supply Chain Management: An International Journal (2003) 8 (5): 455–466.
Published: 01 December 2003
...Christine E. Storer; Elsebeth Holmen; Ann‐Charlott Pedersen The importance of a market orientation as the basis for meeting customer expectations is well known in marketing. In applying this concept to networks or netchains, the concept “customer horizon” is proposed to measure the ability to name...
Journal Articles
Sub‐contractor and customer sourcing and the occurrence of disturbances in firms’ inbound and outbound logistics flows
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Supply Chain Management: An International Journal (2003) 8 (1): 41–56.
Published: 01 March 2003
...Göran Svensson This research is based on a mail survey in the Swedish vehicle industry. It is concluded that the sub‐contractor and customer sourcing in the firms’ inbound and outbound logistics flows differ from each other. Furthermore, that there is no association between the sub‐contractor...
