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Purpose

To provide a concise briefing on the most topical issues and relevant implications from the top 400 management publications in the world.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the argument in context.

Findings

This interesting article details the Six Sigma quality management program and provides an in‐depth account of how Dow Chemicals has benefited from its use. The case study of Dow explores many issues involved with implementing Six Sigma and shows how the program is helping the organization towards achieving its business and cultural ambitions. The must read article is well structured and clearly indicates many of the practical implications that arise from Dow's experience. Any business practitioner will find this article extremely useful.

Originality/value

Provides implementable strategies and practical thinking that has influenced some of the world's leading organizations.

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