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Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

With the growing importance of an online profile, how arts organizations deal with criticism and reviews is an important topic to the sustained survival. The ability to enter into a dialogue online with both potential and actual audience members gives these organizations a unique pool of information about past, current, and upcoming projects. Deciding how to deal with both the professional critics as we as the public online is seen as a key aspect of an arts organization in the digital age. As such, Johnson et al. (2016) have looked at the available in formation to ascertain how fully these organizations, specifically theatres, should engage with criticism to best effect.

Practical implications

The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

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