Leading in cynical times
Leading in cynical times
Kouzes J.M. and Posner B.Z. Journal of Management Inquiry, December 2005, Vol. 14 No. 4, Start Page: 357, No. of pages: 8
Purpose – To examine the underlying forces that have led both to corporate scandals and the popularity of the “Dilbert” cartoon strip as a portrayal of office life. Design/methodology/approach – Describes Dilbert as the “quintessential cynic about today’s workplace and management”. Notes that cynicism leads to disillusionment and distrust and presents a range of survey findings illustrating the extent to which people have become disillusioned and skeptical about the motivations and integrity of others. Discusses leadership as a relationship, considering what people expect form their leaders and the need for credibility as a foundation for leadership. Findings – Observes that credibility, like reputation has to be earned over time. Presents six requirements for overcoming cynicism and becoming a credible leader. States that the credible leader needs to clarify their values and standards and know themselves. Highlights the importance of consistency between words and actions in strengthening credibility. Notes the value of physical proximity and of listening to and understanding the collective values and desires of constituents. Recommends building community and giving others the latitude to make choices and points out that great leaders are also great learners. Originality/value – Stresses the need for character development as an integral part of leadership development, if that leadership is not to be perceived as style, technique and manipulation.ISSN: 1056-4926Reference: 35AB150
Keywords: Employee attitudes, Leadership, Management styles
