Issues

How Sony, Samsung and Merck cope with the R&D dilemma: Blockbuster challenges faced by new product developers

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Banking on the future at Barclays, Abbey National and HSBC: UK banks balance reinvention with traditional brand values

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Back to the future with Fiat: A return to adversarial buyer‐supplier relationships?

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A US health plan company’s approach to consumer loyalty: Strategies for increasing customer retention

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Woolworth’s and Wal‐Mart face an identity crisis: A well liked business

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Coca‐Cola stumbles in Belgium: Response time is critical in crisis management

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Financial alliance links Britain and Spain: The three stages of trust accumulation

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Ryanair and Southwest play for higher stakes: New strategies pay dividends for low‐cost airlines

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Tracking technology innovation trends: Mapping future prosperity of nations?

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Strategic innovation technology: Investing in tools to help create, manage and leverage intellectual assets

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