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Keywords: Crew resource management (CRM)
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Journal Articles

Applying airline error management principles on the ground: An interview with Jan U. Hagen, author of Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error

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Journal: Strategic Direction
Strategic Direction (2014) 30 (2): 34–35.
https://doi.org/10.1108/SD-02-2014-0009
Published: 07 January 2014
... Purpose – Provides an interview Jan U. Hagen, author of Confronting Mistakes. Design/methodology/approach – Provides an interview Jan U. Hagen. Findings – Discusses crew resource management (CRM), a concept widely-adopted in the aviation industry...
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