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Applying airline error management principles on the ground: An interview with Jan U. Hagen, author of Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error

Journal: Strategic Direction
Strategic Direction (2014) 30 (2): 34–35.
https://doi.org/10.1108/SD-02-2014-0009
Published: 07 January 2014
... of implementing similar error management practices in a wider business context. The lesson from aviation is that CRM does not need to take away the hierarchy. Captains are still the ultimate authority on board of an aircraft. However airline captains are taught to understand the disadvantages of steep...
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