... in that field. Instead, Consumer Reports speaks of an “acceptable car” which is “nothing special” compared with the more recent opposition. © Emerald Group Publishing Limited 2004 Motorola Mercedes‐Benz Motor industry Company performance Customer satisfaction Quality...

... and books all proclaiming to have the keys to making ventures in China a success. © MCB UP Limited 2003 China Microsoft Motorola International business By now perhaps the common themes running through these mini case examples are all too obvious. Airbus’s and Boeing’s presences in China...

... A continuous flow of flawless products and services is the holy grail of all companies. Over the years various strategies, such as TQM, have been proposed to improve processes and output. Six Sigma, developed by the Motorola Corporation, is one of the most recent and far‐reaching quality programs...