..., the authors put together a case study of a food company in Iran, and employed a literature review followed by a number of analyses to understand the balance of strategy and quality management in the firm. The analyses included fuzzy analytic network process (FANP) to help prioritize the interactions between...

... be increased through an emphasis on key components of quality management. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format. Reference...

... to ‘Leadership and Process Approach’ to focus on quality management and who is responsible; Resources are broken down into people, materials, finances and equipment, which adds greater depth and people-focus; Interactions with resources are also identified with costing and accounting processes for greater...

... by employing a risk management framework. Vigilant companies survived because they had measures to address any exigencies. Business cycle Recession Depression Retrenchment Recovery Corporate strategy Company performance Finance HR strategy Strategy Quality management India While the global...

...: pricing strategy; store name, logos, colors; and employees. Retailer product brands include: Brand management Market development Retailers Food products Supermarkets Ideology Ethics Quality management Sustainability Pricing Customer relations Business ethics Consumer behaviour...

...H. Stokes © Emerald Group Publishing Limited 2010 --> Company failures Credit control Economic depression Finance Financial institutions Quality management Recession World economy Article Type: Abstracts From: Strategic Direction, Volume 26, Issue 6 Stokes H...

...K. Bullington © Emerald Group Publishing Limited 2009 --> Corporate strategy Metaphors Quality management Article Type: Abstracts From: Strategic Direction, Volume 25, Issue 10 Bullington K. Quality Progress (USA), February 2009, Vol. 42 No. 2, Start page...

... minds in business win. © Emerald Group Publishing Limited 2009 Customer services quality Quality management Customer relations Communication technologies Bob Livingston formerly head of sales at Unilever's The Lipton Company, is the founder and CEO of REL Communications...

... © Emerald Group Publishing Limited 2008 --> Business excellence Internet Japan Quality management United Kingdom United States of America Article Type: Abstracts From: Strategic Direction, Volume 24, Issue 11 Kobayashi K., Fisher R., Gapp R. Total Quality...

... to remember the basics of innovation and the importance of developing twenty‐first century managers. © Emerald Group Publishing Limited 2008 Innovation Manufacturing systems Product development Target costs Quality management Innovation across the manufacturing business was one...

... and continuing future improvements“. Complicated? No. Does it require dedication and commitment? Absolutely. Quality management Continuous improvement Total quality Customer satisfaction Organizational performance Competitive strategy “I wonder what they do in there” was the comment...

.... A recent case study has shown that despite its modest side of just 130 employees, an insurance company has taken on the big boys in Sweden with its total quality management approach and won. Twice. Practical implications Provides strategic insights and practical thinking that have influenced...

... and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format. © Emerald Group Publishing Limited 2006 Customer service Financial services Quality management United Kingdom Staff at Norwich Union...

... Customer satisfaction Consumer research Acquisitions and mergers Quality management Product testing Competitive advantage When the UK's deputy Prime Minister John Prescott talks about the country's serious traffic congestion issues and urges people to make more use of public transport, his...

... environment, in fact employees often announce a free flight for the first customer to present socks with holes. This is not company regulation, but an example of the creativity of the staff. Airlines Organizational culture Quality management Southwest Airlines have the combined market...

... the argument in context. Findings This interesting article details the Six Sigma quality management program and provides an in‐depth account of how Dow Chemicals has benefited from its use. The case study of Dow explores many issues involved with implementing Six Sigma and shows how the program...

... takeout and productivity as chief measures for quantifying success. Only 62 percent named customer satisfaction and fewer than half (46 percent) listed customer retention as a success measure. Quality management Cost reduction Cost of quality Customer requirements Customer satisfaction...

... multinational companies have successfully introduced quality systems into their operations. Quality management Customer satisfaction Continuous improvement Experience Multinationals The management of quality is not new, although in some circles it is viewed as a faded star. Nevertheless, the quality...