... Web is about real things. © Emerald Group Publishing Limited 2004 Innovation IT Internet World Wide Web Software E‐commerce The first‐ever Millennium Technology Prize has been awarded to Tim Berners‐Lee for the invention of the WWW service on the Internet. He was unanimously...

... Automotive Software Despite the global economic downturn faced by the engineering and technology sector, and reports of steadily declining R&D budgets, world leading companies are still clearly dedicated to innovation and the generation of intellectual property. But in particular, it seems...

... customer service A distant dream? A laughable notion? Actually, this is what UK building society, Britannia, is currently working towards as it attempts to bring real meaning to the reams of data produced daily by its customer relationship management (CRM) software. And it is this meaning that sets...

... at how organizations can find out what they know; and uses a case study from Denmark to show how IT can support the process. © MCB UP Limited 2002 Knowledge workers Organizational learning Small‐to‐medium‐sized enterprises Software Anyone who has been through a strategy‐planning...