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The impact of e-service quality on foreign tourists' e-loyalty: the mediating role of e-satisfaction in Indonesia's immigration services

Ana Kumalasari, Hussein Gibreel Musa, Mahir Pradana, Husny Gibreel Musa Salih, Silas Oghenemaro Emovwodo

Southeast Asia: A Multidisciplinary Journal 1–16.

https://doi.org/10.1108/SEAMJ-03-2025-0021

Published: 29 May 2026

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Includes: Supplementary data