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For any manager planning the integration of two businesses after a merger/acquisition, this article provides a methodology you can use to customize your approach. To be successful, the leaders must match their decisions and behaviors to the type of merger they are managing. Leadership style and actions do make a difference. Many “dos and don’ts” are cited. Successfully merging companies, especially those where people and relationships are all important, calls for a more thoughtful, creative and differentiated approach to integration. In contrast, a fast, decisive and highly directive (even autocratic) approach works best in situations where the two entities make similar products or share many customer segments.

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