To implement a customer-centric vision in the digital era requires leadership that champions principles, processes and practices that promote customer value and corporate agility.
In the digital age organization the CEO’s job description, and those of all the leadership team, will require radical redesign.
A successful digital-age CEO is an entrepreneur with a passion for creating new value for customers and a preoccupation with strategic agility and discerning new business opportunities.
Perhaps the most critical feature of digital-era CEOs’ jobs is their focus on the continuous creation of new businesses.
A successful digital-age CEO is an entrepreneur with a passion for creating new value for customers and a preoccupation with strategic agility and discerning new business opportunities.
