... usually have no idea of their company's strategy or strategic goals. David W. Crain can be contacted at: davidwcrain@aol.com © Emerald Group Publishing Limited 2009 Corporate strategy Recruitment Human resource management Balanced scorecard Learning Sometime shortly before...

... Outsourcing Balanced scorecard Mass customization Benchmarking The past dozen years in business have witnessed an explosion in the use of management tools and techniques. The tools range from broad processes such as strategic planning and benchmarking to highly focused initiatives such as the use...

...Robert S. Kaplan Purpose This article shows how the McKinsey 7‐S model and the balanced scorecard (BSC) model complement each other. Design/methodology/approach The developer of the widely used BSC model analyzes and compares the features and functions of the two models...

...Robert S. Kaplan; David P. Norton Advice to senior management on how to use the balanced scorecard measurement system and the strategy map, a visual representation of the components of an organization’s strategy to leverage a corporation’s intangible assets. These include human capital; databases...

... management saw that this market analysis was becoming complicated to the point where it yielded diminishing returns as an input to set strategic direction. © Emerald Group Publishing Limited 2004 Strategic planning Balanced scorecard Strategic management It was two months before...