... customize offerings to local markets, almost half of this year's respondents disagreed. © Emerald Group Publishing Limited 2007 Customer relations Customer loyalty Acquisitions and mergers Knowledge management Strategic management Benchmarking Box 1 The 2007 Bain Management...

... Outsourcing Balanced scorecard Mass customization Benchmarking The past dozen years in business have witnessed an explosion in the use of management tools and techniques. The tools range from broad processes such as strategic planning and benchmarking to highly focused initiatives such as the use...

... Benchmarking Today more than ever before, companies must exploit their innovative capabilities to develop new businesses if they are to successfully confront the disruptive effects of emerging technologies, empowered customers, new market entrants, shorter product life cycles, geopolitical instability...

..., benchmarking, and mission and vision statements. Surprisingly, given the pressure to control expenses, executive’s choice of tools shows a clear bias toward growth over cost cutting. The message: moving ahead, not retrenching, is critical to control your destiny. The resolve to turn the economic slump...