... of the company and looked at its market through the eyes of customers and competitors. Design/methodology/approach The authors describe how to perform an outside‐in turnaround that refocuses the company on the needs and expectations of the customer. This customer focus energizes and focuses...

...Jim Morehouse; Bob O'Meara; Christian Hagen; Todd Huseby Purpose of this paper No company is safe from low‐cost rivals. Almost overnight, nimble low‐cost competitors can exploit their offshore advantage, partnerships, and inexpensive technologies to break down barriers and rewrite the rules...

....” Managers who think there is one best company and one best set of processes set themselves up for destructive competition. “The worst error is to compete with your competition on the same things,” Porter said. “That only leads to escalation, which leads to lower prices or higher costs unless the competitor...

... Competitors Banks Strategic objectives For some years, banks have been rethinking what, where and how they serve an increasingly informed and demanding customer base. At the same time, the trend toward consolidation is putting additional pressure on the operating models of banks that have...