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Keywords: Customer interactions
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Journal Articles
Journal:
Strategy & Leadership
Strategy & Leadership (2011) 39 (4): 12–18.
Published: 05 July 2011
.... Stephen Denning can be contacted at: steve@stevedenning.com © Emerald Group Publishing Limited 2011 Customer expectations Customer capitalism Customer interactions Measuring customer delight Net Promoter Score User stories Customer experience Team velocity Time‐based competition...
