... dilemma Management innovations Product portfolio management Autonomous business units Continuous innovation Net Promoter Score Management transformations Innovation Change management In 1997, Clayton Christensen published his landmark book, The Innovator's Dilemma, [1] in which he...

... that are learning to thrive in the new era of customer capitalism and have committed themselves to delighting their customers, tools like Net Promoter Score, user stories, value stream and cycle time measurement and social media offer the possibility of seeing what is happening to customer outcomes in real time...