... Globalization Operations management Supply chain management In a truly “globally integrated enterprise,” work flows to places where it can be done best. [1] Yet business leaders often stumble when establishing the operational capabilities needed to support global integration. This is especially true...

... become strategic. Outsourcing Sourcing Competences Core workers Operations management When customers call the UK's Co‐operative Bank for account information, they may detect a slight accent among the voices of the company's 2,000 customer service representatives. No, it's...