... and dealers build stronger relationships with their customers and better understand their needs, they can personalize their interactions with them. Motor industry Customer relations Profitability Globally, the automotive industry is transforming itself – from the design studios of Germany...

... in returns between the best and worst distribution performer, the author interviewed the managers of firms that have consistently out performed the market. One counterintuitive insight ‐ distribution must focus on local business. Local, not national, market share drives profitability. The interviewers also...

... September 1999. 1. in our Internet economy, the path to profit lies in understanding patterns hidden in chaos; 2. new markets come out of stirring fresh energy into chaos; and 3. stimulating an emerging business is not an oxymoron. ...Profit lies in sensing the order in chaos...