... economies of North America, Europe and Australia, for a total of 86 insurers. Variables: the regression analysis investigated possible correlations between total shareholder returns and 17 measures of business mix and financial performance, including total revenue growth, total net premium growth...

... the organization to deal effectively with reputational crisis. Originality/value The three steps, and the examples of organizations that have taken preemptive action to secure their reputation, provide an excellent guide for leaders. Corporate image Shareholders Risk management...

... should respond. Their original remarks are followed by their current thoughts about what progress has been made in five years and how the critical issues may have changed in that time. Keywords Change, Social responsibility, Corporate culture, Shareholders, Corporate governance, Unemployment 1995 Reprise...