...B Gould Postulates there is only one right strategic path that can successfully address the issues dealing with customer preferences and an organization's own capabilities. Stresses the single learning path the company needs to identify what customer really want. Highlights the main points in a box...

...T Kippenberger Opines that scholars may have done the business world a disservice by the way they discuss the concept of the learning organization. Suggests building a learning organization is a long‐term project, of which there are three steps: fostering an environment that is conducive...

...T Kippenberger Discusses the works of Chris Argyris and Donald Schon and, in particular, single‐ and double‐loop learning. Contends that it is the brightest people who find it most difficult to learn, as they have never developed a tolerance for feelings of failure — because they have not had much...

... to create abstract concepts that form logical theories; and apply those theories in decision‐making and problem‐solving situations. Argues that time should be put aside for managers and organizations to learn from experience. © MCB UP Limited 1997 Learning Learning styles Ability ...

...T Kippenberger Argues that good communication techniques actually inhibit the learning that brings real change, creating a warm feeling about superficial issues without any deep and potentially threatening or embarrassing information. Gives examples to show defensive behaviours, stereotyping...

... MCB UP Limited 1997 Outsourcing Competitive advantage Learning ...