OK International collects third consecutive Service Excellence Award at Apex

Article Type: Industry news From: Soldering & Surface Mount Technology, Volume 22, Issue 4

The team at OK International is currently celebrating the company’s third consecutive Service Excellence Award, sponsored by Circuits Assemblymagazine. Presented to the electronic assembly products specialist during a ceremony held at the IPC/APEX exhibition in Las Vegas, the award represents an important vote of confidence from the company’s diverse global customer base.

This prestigious awards program recognises companies who receive the highest customer service ratings, as judged by their own customers. Customers ranked OK International in five critical areas of support – dependability/timely delivery, ease of use, responsiveness to requests and changes, technology, and value for the price – and the company emerged as the clear winner in the soldering equipment category. Testament to OK International’s authority in this field, the award was collected by Marketing Manager, Jerry Simmons, during the exhibition.

Incorporating soldering, desoldering and rework technologies, advanced package rework, bench top fume extraction and fluid dispensing systems, the OK International product range is based on the ideals of innovation, reliability,value and ease-of-use. Jerry adds: “Due to our comprehensive global sales channel which provides expert product support and responsive customer service,our product range delivers a distinct advantage that we call “TAP”– boosting customer performance by delivering training, applications and productivity benefits. This level of innovation is all part of our commitment to service excellence – we look forward to continuing to exceed our customers’expectations in this field into the future!”