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BKB was a leading South African wool brokerage and agricultural service provider situated in Gqeberha (formerly Port Elizabeth) in the Eastern Cape, South Africa. Isak Staats, the Executive manager of BKB’s Fibre Division, was facing a critical challenge: the profitability of the numerous sheep farmers/wool producers who supplied wool fibre to BKB for subsequent sale to buyers on auction had declined in the face of the rising costs of farming, combined with lacklustre wool prices. The financial constraints that BKB’s suppliers were facing were threatening their ongoing viability and sustainability, putting BKB in an increasingly precarious position in a highly...

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