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Alex Akuffo Otopah
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Journal Articles
Transforming public service delivery through self-service technologies: insights on citizens’ reuse intention, user experience and design characteristics
Available to PurchaseAlex Akuffo Otopah, Malcolm-Dennis Aburiya, Ofosu Amofah, Godfrey Jnr. Mensa-Yawson, Christine Osei Tutu
Transforming Government: People, Process and Policy (2026) 20 (3): 766–788.
Published: 09 January 2026
