... to test a model where service quality affects satisfaction (H1), and trust is built via perceived administrative performance (H2) and procedural transparency (H3), with ease of use as a conditional factor (H4). Findings Results confirm distinct utilitarian...

...Novianita Rulandari; Andri Dayarana K. Silalahi Purpose Artificial intelligence (AI) integration into public services addresses long-standing challenges of trust, transparency and citizen satisfaction, yet gaps remain in understanding its role in fostering trust and meeting citizen expectations...

...Oscar Miranda-Hospinal; Julián Villodre; David Valle-Cruz; Kesber Angulo-Sánchez Purpose This study aims to examine the perception of public works experts on the application of artificial intelligence (AI) as a tool to potentially increase the rationality and transparency of public works...

...Marta Sofia Marques da Encarnacao; Maria Anastasiadou; Vitor Santos Purpose This paper aims to explore explainable artificial intelligence (XAI) in democracy, proposing an applicable framework. With artificial intelligence’s (AI) increasing use in democracies, the demand for transparency...

...Mohammad Mustafa Ibrahimy; Sirje Virkus; Alex Norta Purpose The purpose of this study is to explore the role of e-government in reducing corruption and achieving transparency from the perspective of citizens and public servants of the National Statistics and Information Authority in Afghanistan...

... obtained within this study show that digital transformation – brought by the fourth industrial revolution – is a verified solution to improving transparency and accountability in governance. However, the current technological infrastructure in Nigeria is too weak to support this innovation. Key...

... method was adopted to identify how the usage and exploitation of transparent AI positively impact the recruitment process of a public institution, resulting in an analysis of 34 papers between 2017 and 2021. Findings Results suggest that the conceptual pairing of evaluation and selection problems...

...Ahmed Hamed Abdullah Al Sulaimani; Wilson Ozuem Purpose This study aims to understand the roles of transparency, participation and collaboration in pursuit of achieving open digital government (OPG) goals in Oman. The study explores the extent to which these interactive digital apps and other...

.... The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Digitization Accountability Transparency Corruption The spread of information and communication technologies (ICTs) in recent years has raised new questions about how to better organize...

...Gennaro Maione; Daniela Sorrentino; Alba Demneri Kruja Purpose At exceptional times, governments are entrusted with greater authority. This creates significant concerns over governments’ transparency and accountability. This paper aims to pursue a twofold objective: assessing the patterns of open...

... such as artificial intelligence, systems integration or blockchain technologies, for instance, if used in a critical, transparent and accountable way, can play a role in capacitating the delivery of better public services and contribute to encouraging citizen trust and political participation. These results may...

... to inform ways of how to improve the current e-voting platforms, especially in ensuring better security and transparency of the systems, which could be useful for developers who work on blockchain-driven solutions. Social implications The results of the case study research and expert opinions expressed...

...Marijn Janssen; Ricardo Matheus; Justin Longo; Vishanth Weerakkody Purpose Many governments are working toward a vision of government-wide transformation that strives to achieve an open, transparent and accountable government while providing responsive services. The purpose of this paper...

...Mortaza S. Bargh; Sunil Choenni; Ronald Meijer Purpose Information dissemination has become a means of transparency for governments to enable the visions of e-government and smart government, and eventually gain, among others, the trust of various stakeholders such as citizens and enterprises...

... Group Publishing Limited Licensed re-use rights only Organizational culture Transparency Open government Network strategy A global effort to promote open government was launched by eight countries, in 2011: the Open Government Partnership. Currently, 64 countries are participating...

...Cayetano Medina; Ramón Rufín Purpose – This paper aims to analyse the effectiveness of the transparency policy carried out by a public university in terms of the impact on students’ satisfaction and trust. The loss of trust suffered by public institutions means that they are trying to identify...

...Beatriz Cuadrado-Ballesteros; Luis Andrés Vaquero-Cacho Purpose – This paper aims to analyse the level of informative transparency among Spanish political parties and political foundations, according to general and descriptive information (e.g. contact, ideas and values, electoral programmes...

...Soon Ae Chun; Luis F. Luna‐Reyes; Rodrigo Sandoval‐Almazán; John Carlo Bertot; Paul T. Jaeger; Justin M. Grimes Purpose The purpose of this paper is to examine the ways in which governments build social media and information and communication technologies (ICTs) into e‐government transparency...