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Purpose

– The purpose of this paper is to provide a commentary on the themes of the paper by Lingard et al. on personalisation for people whose behaviour is described as challenging.

Design/methodology/approach

– This paper draws on recent reports and the author's experience to describe the context within which development projects are operating and the range of development that is required to support personalised solutions.

Findings

– There are plenty of resources available to support change; these have limited effect unless the local partners (councils, NHS bodies and others) work together to provide the conditions for success.

Originality/value

– Evidence is drawn together from a number of current sources.

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