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Purpose

The purpose of this paper is to provide a commentary on Oldreive and Waight's article on enabling access to information by people with learning disabilities.

Design/methodology/approach

The article reflects on the issues raised by Oldreive and Waight, drawing on 25 years' experience and research.

Findings

Accessible information needs to be tailored to the individual and part of a wider approach to improving access.

Practical implications

We should not rely on “easy read”. Instead we should be prepared to offer individualised support to people with learning disabilities, using “easy read” as a tool.

Social implications

It is unlikely that any technology will replace support from skilled people.

Originality/value

The issues discussed provide a reminder that translating information does not equate to inclusion.

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