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Purpose

– The purpose of this paper is to provide a commentary on Mander's paper on people with learning disabilities’ first-hand experience of accessible information.

Design/methodology/approach

– The commentary reflects on some of the findings presented by Mander and builds on these, with particular emphasis on what it means to understand information.

Findings

– Everything from initial product design to building capacity and constructing knowledge requires expertise and attention to detail.

Originality/value

– There are no easy fix solutions to achieving understanding of information for people who have learning disabilities.

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