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Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting

Kim Oi Mei Kuok, Sow Hup Joanne Chan, Hera Kit Wa Kou, Siew Huat Kong, Lancy Vai Iun Mac

The Learning Organization: An International Journal (2022) 29 (5): 548–566.

https://doi.org/10.1108/TLO-01-2022-0015

Published: 22 August 2022

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