... different types of teams: care delivery teams representing healthcare and improvement teams representing the manufacturing industry. The aim is to provide greater knowledge about the application of team work factors in different environments. Design/methodology/approach Qualitative interviews about...

...D. Keith Denton Examines training programs within several companies worldwide. Proposes that more than ever today companies should be working toward improving quality, owing to changes in market conditions. Presents a seven‐step process toward problem solving with the company. Concludes...

... that the key to using the TPI is in self‐assessment. States that the TPI focusses people on team tasks rather than individual agendas which leads to success owing to the teamwork that results. © Company 1995 Improvement Quality Team management index Teamwork While the traditional unit...

... for their actions. In the customer′s eyes a weak team shows itself through poor customer service such as the left hand not knowing what the right hand is doing, commitments being missed or revised and a lack of ownership for actions and issues. © Company 1995 Customer service Improvement Teamwork...

...Grace Borrelli; Jennifer Cable; Malcolm Higgs Provides information on effective teamworking based on a survey of UK private and public sector organizations. Examines the implications of the survey findings and identifies ways of refining and improving the survey instrument and process. Highlights...

... losses (on a fully allocated cost basis) for some years but still contributed around £0.5 billion to BT′s overall allocated costs. Communications Improvement Profit Teams In 1991 British Telecommunications plc′s (BT′s) apparatus business was making losses and Michael Hepher, the new group...