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Volume 1, Issue 5
1 May 1989
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Total Quality Management
Total Quality Management Cover Image for Volume 1, Issue 5
Review Article| May 01 1989

The role of process modelling

John Marsh
John Marsh
ICL TQM Consultant
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1360-0613
Print ISSN: 0954-4127
© MCB UP Limited
1989
Total Quality Management (1989) 1 (5)
https://doi.org/10.1108/eb059484

This article presents the proven business benefits of Process Modelling in continuous improvement. The emphasis is on case study material, highlighting the successes and warning of the pitfalls. The material is drawn from the author's experience of implementing Total Quality which includes multi‐site manufacturers as well as smaller companies from more traditional industries.

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© MCB UP Limited
1989
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