Maintenance is not usually noticed in the context of quality. Some quality philosophies recognize that production equipment must be maintained in order to manufacture quality products. So‐called quality gurus have not emphasized that maintenance could have a significant role in quality. The studies on maintenance have concentrated on the cost effects. There is no idea what could be the magnitude of maintenance on quality deficiencies in different industries. The study carried out in five Finnish industries revealed that, in the process industries, maintenance is usually among the three most important reasons why there are quality problems. In the heavy industries utilizing continuous processes maintenance seems to have the highest impact on quality.
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Research Article|
February 01 1999
Maintenance has a role in quality
Antero Ollila;
Antero Ollila
Antero Ollila is Quality Director of ABB Industry Oy, Helsinki, Finland.
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Markku Malmipuro
Markku Malmipuro
Markku Malmipuro is Auditing Manager, Finnair Oy, Finnair, Finland
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Publisher: Emerald Publishing
Online ISSN: 1758-6887
Print ISSN: 0954-478X
© MCB UP Limited
1999
The TQM Magazine (1999) 11 (1): 17–21.
Citation
Ollila A, Malmipuro M (1999), "Maintenance has a role in quality". The TQM Magazine, Vol. 11 No. 1 pp. 17–21, doi: https://doi.org/10.1108/09544789910246589
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