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Purpose
– The purpose of this paper is to examine the various contributions made by Gurus who have impacted significantly on the theory and practice of total quality management (TQM) over the past 100 years.
Design/methodology/approach
– The paper uses the solid foundation created by the various thoughts, concepts, principles and methods contributed by specifically considered individuals.
Findings
– The methodology makes the case for the legacy that TQM has created and in particular, its unique additions to theory building.
Originality/value
– A unique examination of a century of TQM Gurus.
© Emerald Group Publishing Limited
2013
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