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Volume 7, Issue 3
1 June 1995
This article was originally published in
The TQM Magazine
The TQM Magazine Cover Image for Volume 7, Issue 3
Research Article| June 01 1995

Benchmarking: a process‐driven tool for quality improvement

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Publisher: Emerald Publishing
Online ISSN: 1758-6887
Print ISSN: 0954-478X
© MCB UP Limited
1995
The TQM Magazine (1995) 7 (3): 35–40.
https://doi.org/10.1108/09544789510087742

Suggests that successful TQM initiatives are frequently spurred by“stretch” goals created by benchmarking an organization’s performance and practices with others. Differentiates results and process‐driven benchmarking. Explains how TQM and benchmarking link with the philosophy of continuous improvement

Keywords: Benchmarking, Competitive advantage, Kaizen, Organizational development, Process design, TQM
© MCB UP Limited
1995
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