Issues

An appreciation

Dr Joseph Juran: born 24 December 1904, died 28 February 2008

Alex Douglas
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SCM in Merseyside SMEs: benefits and barriers

Joanne Meehan; Lindsey Muir
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Towards an integrated national quality award in Kenya

Simmy Marwa; Mohamed Zairi
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Promoting excellence: An international study into creating awareness of business excellence models

Nigel Grigg; Robin Mann
View articletitled, Promoting excellence<span class="subtitle-colon">: </span><span class="subtitle">An international study into creating awareness of business excellence models</span>
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Perceptions and reality in quality and environmental management systems: A research survey in China and Poland

John H.S. Craig; Mark Lemon
View articletitled, Perceptions and reality in quality and environmental management systems<span class="subtitle-colon">: </span><span class="subtitle">A research survey in China and Poland</span>
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An investigation on the factors influencing passengers' loyalty in the North Cyprus national airline

Halil Nadiri; Kashif Hussain; Erdoğan Haktan Ekiz; Şamil Erdoğan
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Performance measurement by TQM adopters

V. Kumar; D. De Grosbois; F. Choisne; U. Kumar
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Implementing Six Sigma via TQM improvement: an empirical study in Taiwan

Jung‐Lang Cheng
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