Issues

Special Issue: Selected papers from the 11th ToulonVerona International Quality Conference. Guest Editor: Claudio Baccarani

Brief about TVC for special issue of The TQM Journal

Brief about TVC for special issue of The TQM Journal

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Mastering performance through quality and networking

Sandra Bertezene; Jacques Martin
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Can quality become tangible for health service users?

Marta Ugolini
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The application of quality function deployment in service quality management

Andreas Andronikidis; Andreas C. Georgiou; Katerina Gotzamani; Konstantina Kamvysi
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Using critical incident technique (CIT) to capture the voice of the student

Jacqueline A. Douglas; Robert McClelland; John Davies; Lyn Sudbury
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Patient satisfaction and communication as competitive levers in dentistry

Alessandra Mazzei; Vincenzo Russo; Alberto Crescentini
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Collaborative innovation in tourism: managing virtual communities

D. Baglieri; R. Consoli
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Organisational culture, job satisfaction and higher education service quality: The case of Technological Educational Institute of Larissa

Panagiotis Trivellas; Dimitra Dargenidou
View articletitled, Organisational culture, job satisfaction and higher education service quality<span class="subtitle-colon">: </span><span class="subtitle">The case of Technological Educational Institute of Larissa</span>
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Probabilistic expert systems for managing information to improve services

M.F. Renzi; P. Vicard; R. Guglielmetti; F. Musella
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Process improvement measures in social area organisations: A study in institutions for elderly: survey results

Glória Antunes; António Pires; Virgílio Machado
View articletitled, Process improvement measures in social area organisations<span class="subtitle-colon">: </span><span class="subtitle">A study in institutions for elderly: survey results</span>
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