Issues

Special Issue: Selected Papers from the Second Canadian Quality Congress. Guest Editor: Madhav Sinha

Statistical, technical and sociological dimensions of design of experiments

Daniel Firka
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TQM journey of an Indian milk‐producing cooperative

Manish Trehan; Vijay Kapoor
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Maturity measurement of knowledge‐intensive business processes

Roland Jochem; Dennis Geers; Priscilla Heinze
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Strategic positioning and quality determinants in banking service

Hatice Camgöz Akdag; Mosad Zineldin
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Improving the quality of information security management systems with ISO27000

Alan Gillies
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Leadership, empowerment and customer satisfaction in teaching institutions: Case study of a Pakistani University

Seema Arif; Maryam Ilyas
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TALEVAS model: an integrated quality methodology

Amit Kheradia
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Measuring economic effects of quality management systems

Leonardo A. Sedevich Fons
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Guest editorial

Guest editorial

Dr Madhav Sinha
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