Issues

Special Issue: Selected papers from the 19th ICIT conference Nairobi, Kenya. Guest Editors: Mohamed Zairi, L.C.Koo, David Muturi, Sam Ho, Alexander Douglas

An analysis of total quality management (TQM) practices in Zambian secondary schools: A survey of Lusaka district

Joyce Nawelwa; Chanda Sichinsambwe; Bupe Getrude Mwanza
View articletitled, An analysis of total quality management (TQM) practices in Zambian secondary schools<span class="subtitle-colon">: </span><span class="subtitle">A survey of Lusaka district</span>
Open the PDF for in another window
Add to Citation Manager for An analysis of total quality management (TQM) practices in Zambian secondary schools<span class="subtitle-colon">: </span><span class="subtitle">A survey of Lusaka district</span>

The implementation of Lean Six Sigma concept at national bank of Kenya-operation division

Paul Mumo Ndaita; Thomas Gachie; Christopher W. Kiveu
View articletitled, The implementation of Lean Six Sigma concept at national bank of Kenya-operation division
Open the PDF for in another window
Add to Citation Manager for The implementation of Lean Six Sigma concept at national bank of Kenya-operation division

Travel agencies’ perception of ISO 9001 certification

Lui Ming Mak
View articletitled, Travel agencies’ perception of ISO 9001 certification
Open the PDF for in another window
Add to Citation Manager for Travel agencies’ perception of ISO 9001 certification

The impact of ISO 9001 implementation on organizational performance in Kenya

Jacqueline Ochieng; David Muturi; Samuel N. Njihia
View articletitled, The impact of ISO 9001 implementation on organizational performance in Kenya
Open the PDF for in another window
Add to Citation Manager for The impact of ISO 9001 implementation on organizational performance in Kenya

Head-teachers' motivational practices in public secondary schools in Kenya

Lillian Ocham; Ursulla Achieng Okoth
View articletitled, Head-teachers' motivational practices in public secondary schools in Kenya
Open the PDF for in another window
Add to Citation Manager for Head-teachers' motivational practices in public secondary schools in Kenya

Mystery shoppers: an evaluation of their use in monitoring performance

Jacqueline Douglas
View articletitled, Mystery shoppers: an evaluation of their use in monitoring performance
Open the PDF for in another window
Add to Citation Manager for Mystery shoppers: an evaluation of their use in monitoring performance

Editorial

Alexander Douglas; David Muturi; Sam Ho
View articletitled, Editorial
Add to Citation Manager for Editorial

Strategic alliances on performance of retail firms in Nairobi County, Kenya

Rosemary Muange; Loice C. Maru
View articletitled, Strategic alliances on performance of retail firms in Nairobi County, Kenya
Open the PDF for in another window
Add to Citation Manager for Strategic alliances on performance of retail firms in Nairobi County, Kenya

ISO 9001: 2008 implementation and impact on the University of Nairobi: a case study

Christopher Moturi; Peter M. F. Mbithi
View articletitled, ISO 9001: 2008 implementation and impact on the University of Nairobi: a case study
Open the PDF for in another window
Add to Citation Manager for ISO 9001: 2008 implementation and impact on the University of Nairobi: a case study

Achieving quality in printing: some determining factors in the printing industry in Ghana

Nicholas Kingsley Graham; Isaac Owusu
View articletitled, Achieving quality in printing: some determining factors in the printing industry in Ghana
Open the PDF for in another window
Add to Citation Manager for Achieving quality in printing: some determining factors in the printing industry in Ghana

TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria

Yomi Babatunde; Low Sui Pheng
View articletitled, TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria
Open the PDF for in another window
Add to Citation Manager for TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria

Making sense of opportunities in building material production

Raine Isaksson
View articletitled, Making sense of opportunities in building material production
Open the PDF for in another window
Add to Citation Manager for Making sense of opportunities in building material production

Lean Six Sigma implementation in East Africa: findings from a pilot study

Alexander Douglas; Jacqueline Douglas; Jacqueline Ochieng
View articletitled, Lean Six Sigma implementation in East Africa: findings from a pilot study
Open the PDF for in another window
Add to Citation Manager for Lean Six Sigma implementation in East Africa: findings from a pilot study

An evaluation of the quality of management information systems used by SACCOs in Kenya

Christopher Moturi; Prester Mbiwa
View articletitled, An evaluation of the quality of management information systems used by SACCOs in Kenya
Open the PDF for in another window
Add to Citation Manager for An evaluation of the quality of management information systems used by SACCOs in Kenya