... operating in Brazil. Design/methodology/approach This research analyzed LSSBB certification courses offered by 48 institutions in Brazil by comparing the syllabi of the classes to the reference model proposed by the American Society for Quality (ASQ) in the Six Sigma Black Belt Body of Knowledge...

... of Brazil, the latent factors for TQM implementation in the construction industry. Design/methodology/approach The methodology consists of two methods. First, a literature review was conducted to identify CSFs for TQM implementation. Then, empirical research was conducted from a survey questionnaire...

... and sources used in this research to measure “operational performance.” Associate Professor Charbel Jose Chiappetta Jabbour can be contacted at: prof.charbel@gmail.com © Emerald Group Publishing Limited 2015 Environmental management Brazil ISO 9001 As cited above, only a few...

... on literary research and it was directed only to one sector of service industry. The suggestion is that this model should be applied to confirm its effectiveness. Originality/value This work will go towards making it possible for health insurers in the City of Recife – Brazil to obtain competitive...

.../methodology/approach Reported in this paper is a case research approach in a hospital in Brazil. Data were gathered through semi‐structured interviews, direct field observation and archival data records. Then, the aggregation of results was done a posteriori to construct the case study. Findings...

...Jonas Gomes Da Silva; Ohfuji Tadashi; Nezu Kikuo Purpose The paper aims to investigate the best common management practices of the world‐class companies identified in Brazil and Japan; and propose a business model aimed at helping companies to achieve world‐class level of excellence. Design...