...Christina Dimitrantzou; Evangelos Psomas; Fotios Vouzas Purpose This study aims at determining the influence of the competitive strategy types and organizational structure dimensions on Cost of Quality (CoQ) in Food and Beverage (F&B) small- and medium-sized enterprises (SMEs). Design...

... for increased organisational return on investment (ROI). In order to address the research aim, the study answers the following questions: © Emerald Group Publishing Limited 2014 Competitive strategy Business excellence Continuous improvement Change management Many excellence...

... Group Publishing Limited 2011 Strategic groups Quality improvement Competitive strategy Hospitals The objective of this research is twofold. First, the strategic grouping of the studied hospital is explored through cluster analysis. Second, the characteristics of these groups...

... of services that customers are expecting them to offer. Konstantina Kamvysi can be contacted at: nantiakam@gmail.com © Emerald Group Publishing Limited 2010 Customer services quality Quality function deployment Competitive strategy Greece Banking The literature provides some...

.... Terence Y.M. Lam can be contacted at: tymlam@yahoo.co.uk © Emerald Group Publishing Limited 2007 Outsourcing Housing Professional services Performance levels Competitive strategy Hong Kong Outsourcing of services has proliferated in different industries, and property services...

... management practices, so that a competitive edge may be maintained and a market differentiation established. Design/methodology/approach This comprises a study of the existing literature and a review of articles of criticism related to the particularities of competitive strategy, systems of competitive...

.../service quality and differentiation. Originality/value Provides information on important factors to be considered in competitive positioning decisions. © Emerald Group Publishing Limited 2005 Competitive advantage Commercial banks Quality Customer relations Competitive strategy...

..., global competition, competition based on core competences and learning. Emphasizes the significant role of benchmarking and presents a model that positions benchmarking as a strategic tool for modern competitiveness. © MCB UP Limited 1996 Benchmarking Competitive strategy Global marketing...

... , 1990 . 2 BS 7000, Guide to Managing Product Design , British Standards, 1989 . 3   Hollins , G. and Hollins , W.J. , Total Design, Managing the Design Process in the Service Sector , Pitman , London , 1991 . © MCB UP Limited 1995 Competitive strategy Consumer...

... let down by poor Service quality. States that service should be used to sell products in the marketplace and create added value for the customer. © MCB UP Limited 1992 Competitive strategy Customer Loyality Customer service Marketing Product quality Service quality TQM TOTAL...

... Benchmarking Competitive strategy Customer service Employees Quality programmes Recognition Rewards TQM Training TOTAL QUALITY MANAGEMENT WALL TO WALL COMMITMENT YMELANIEWILLIAMS,UK CORRESPONDENT ou realise that they do things differently at Milliken Contract Carpets when you pull into the car park...

... as a qualifying criterion can only be pursued when high levels of quality have been achieved. Contends the necessity to come to terms with this in order to meet the competitive challenges of the 1990s. © MCB UP Limited 1990 Manufacturing strategy Competitive strategy Quality improvement TOTAL...