...Viviana Colombi Evangelista; Ludovica Del Barone; Davide de Gennaro; Filomena Buonocore Purpose This study examines how continuous improvement unfolds in a highly digitalized public organization characterized by strong institutional constraints and standardized digital infrastructures. It focuses...

...Luiz Antonio Bueno; Tiago F. A. C. Sigahi; Izabela Simon Rampasso; Gustavo Hermínio Salati Marcondes de Moraes; Rosley Anholon Purpose This study aims to understand how operational efficiency is conceptualized and measured in the context of digital transformation of the banking sector. Design...

... by the implementation of digital transformation strategies, typically limited to large industrial organizations (Ajmera and Jain, 2019 ; Chute and French, 2019 ; Weerasinghe et al., 2020). This new paradigm encompasses various technologies, including advanced robotics, AI, augmented reality, cloud computing...

.... Notably, the comparison of themes between manufacturing and services as well as large and small enterprises, remains unexplored in the current investigation. Originality/value The authors of this study assert that their research will pave the way for future themes in the digitalization era. Moreover...

... the emergence of autonomous and dynamic manufacturing (Tortorella et al., 2018; Fatorachian and Kazemi, 2018 ; Mohanta and Mahanty, 2023). The ensued digital network is enabling effective means of collaboration among the stakeholders through effective and efficient sharing of the desired information...

... is essential for the long-term success of manufacturing companies. Utilizing the power of digital technology, data analytics and automation, manufacturing companies can benefit from the Q 4.0 framework. Product quality, operational effectiveness and overall business performance may all be enhanced...

...Pavanpreet Kaur; Maninder Singh Purpose In the era of Industrial Revolution (IR) 4.0, the integration of digital technologies, automation and data-driven insights has generated a broad wave of transformation across all industries, including the insurance sector. The study focuses on determining...

...Emanuela Conti; Furio Camillo; Tonino Pencarelli Purpose The purpose of the paper is to present an empirical study that examines the impact of digitalization on informative, strategic and operational marketing activities in manufacturing companies from the entrepreneurial perspective. Design...

...Ravinder Kumar; Ubaid Ur Rehman; Rakesh Kumar Phanden Purpose In the modern digital age technologies like Industry 4.0 has revolutionized the manufacturing sector. There are many economic and technological advantages of digitalization. Along with economic benefits, manufacturing enterprises...

... that are different from those related to manufacturing. Moreover, digitization is pervading all kinds of services, but little has been written about total quality service practices in digital-based companies. For this purpose, the authors provide a holistic model of total quality service that reflects...

... is the corresponding author and can be contacted at: aowsmaloqaily@gmail.com 19 09 2021 14 12 2021 14 01 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Enterprise information systems EIS success Digitalization DeLone and McLean...

...Kari Lepistö; Minna Saunila; Juhani Ukko Purpose This study investigates the effect of total quality management (TQM) on small and medium enterprises (SMEs) ' profitability by examining whether the new TQM dimensions of risk management, digitalization, stakeholder management and system deployment...

...Rossella Canestrino; Marek Ćwiklicki; Piotr Kafel; Magdalena Wojnarowska; Pierpaolo Magliocca Purpose The aim of this paper is to investigate the scope of digitalization in the EMAS-registered organizations for better understanding its extent in environmental committed firms' activities. Design...

...Mauro Cavallone; Rocco Palumbo Purpose Industry 4.0, artificial intelligence and digitalization have got a momentum in health care. However, scholars and practitioners do not agree on their implications on health services' quality and effectiveness. The article aims at shedding light...

... of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode mHealth Digitalization Mobile apps Pharmacy services Customer satisfaction Small and medium-sized enterprises The use of mobile technologies to support the achievement of health objectives through mobile...