...Marta Zárraga-Rodríguez; M. Jesús Álvarez Purpose The purpose of this paper is to explore whether or not companies committed to quality management within the European Foundation for Quality Management (EFQM) Excellence Model framework use and manage the information in an efficient way, i.e...

... applies the López-Fresno approach to design a basic IMS-I and ends with a European Foundation for Quality Management (EFQM) evaluation, whose suggestions were taken into consideration for the final design of IMS-II during phase II. The data were obtained from the organization's own functioning...

...Paulo Sampaio; Pedro Saraiva; Ana Monteiro Purpose The purpose of this paper is to present a comparative analysis and usage overview of the most common business excellence models: the European Foundation for Quality Management Model, the Malcolm Baldrige National Quality Award Model, the Deming...

... quality and environmental issues are taken into account at the same time, and where QM and EM systems lose their independence. The purpose of this paper is to identify the main benefits to be derived from the integration of QM and EM systems, and to use the European Foundation for Quality Management (EFQM...

...Juan José Tarí; Susana de Juana‐Espinosa Purpose The purpose of this paper is to study the European Foundation for Quality Management (EFQM) model self‐assessment using a questionnaire approach in eight university administrative services. Design/methodology/approach Case study methodology...

...Tito A. Conti Purpose Through the analysis of a crucial period of the history of quality in Europe – the creation of the European Foundation for Quality Management (EFQM) and the development of the European Quality Award – the author, who was a protagonist of the narrated events, aims to reveal...

... the challenges of reorienting their approaches to be more customer‐focused and conducting their activities in a more business‐like manner. A consortium of UK universities is currently implementing the European Foundation for Quality Management (EFQM) excellence model as a means for addressing these issues...

...) of the European Foundation for Quality Management (EFQM) to the university setting. They selected this model because it is a self‐appraisal model that represents “one of the most comprehensive TQM models in the world”. They found that “each of the criteria and sub‐criteria may fit universities as well...

... and auditing quality systems. Business Process Re‐engineering European Foundation for Quality Management ISO 9000 TQM SITA (Société Internationale de Télécommunications Aéronautiques) was established in 1949 as a co‐operative of 11 international airlines seeking a rapid, reliable and cost...

... and should interest many in the educational, business and industrial sectors. © MCB UP Limited 1996 Education European Foundation for Quality Management Learning organizations Schools TQM Wales Pen y Dre (meaning “top of the town”) is a school on a very deprived estate in a bleak...

... involvement European Foundation for Quality Management Models Self‐assessment TQM Improving an organization’s effectiveness, efficiency, motivation and responsiveness can be achieved only by the active involvement of people in process improvement activities. Self‐assessment involves people...

... this and associated development plans. 3 Award: a prize linked to a competition with others. For the purpose of self‐assessment, I define assessment as follows: Figure 1. Self‐assessment – An Overview Figure 2. European Foundation for Quality Management Model...

... foundation for quality management TOTAL QUALITY MANAGEMENT MINDSET OR MECHANISM? CHRIS ASHTON R ecognition and success are powerful human forces, all the more so when applied to the achievements of others as Between them, these standards, whether mandatory, desirable or for guidance, cover five areas...

...Kees van Ham Describes how the European Foundation for Quality Management believes quality must become part of every organisation′s strategic business plan. Discusses how the organisation plans to develop specific quality awareness, management education and motivational programmes in close co...