... improvement. Within this context, a relevant measurement instrument is developed and empirically validated. Design/methodology/approach The instrument developed herein included 30 items distributed across seven dimensions. It was disseminated among public PE units in Greece, yielding a substantial 2,088...

.../methodology/approach A survey questionnaire was sent to F&B companies in Greece and 307 responded positively and fully completed the questionnaire. The research model developed (consisting of the competitive strategy types, the organizational structure dimensions and CoQ) was tested using the exploratory...

... teachers working in urban, semi urban and rural regions of Greece. After assessing the validity and reliability of the measurement scales, multiple regression analysis was applied to test the hypothesized relationships. Findings The research findings revealed that leadership and empowerment...

... understanding of TQM implementation in the hotel industry, the present study focuses on small- and medium-sized hotels operating all over Greece. In particular, the purpose of this study is to enrich the existing literature by identifying and confirming the enablers and outcomes of TQM specifically within...

... Management elements and hence attain the benefits associated with their implementation. Greece Food industry Brands Total quality management Co‐operative organizations Agricultural cooperatives Consumer behaviour Various quality assurance systems (QAS) are implemented by the food industry...

... Emerald Group Publishing Limited 2010 Total quality management Critical success factors Organizational performance Greece The emergence of quality as a top priority in many corporate entities is primarily due to the globalisation of world trade and the competitive pressure brought...

...Ilias Santouridis; Panagiotis Trivellas Purpose The purpose of this paper is to investigate crucial factors that lead to customer loyalty in the mobile telephony sector in Greece, namely service quality and customer satisfaction. Furthermore, the mediation effect of customer satisfaction...

... of services that customers are expecting them to offer. Konstantina Kamvysi can be contacted at: nantiakam@gmail.com © Emerald Group Publishing Limited 2010 Customer services quality Quality function deployment Competitive strategy Greece Banking The literature provides some...

... is that the study focuses on quality management at the micro level of units within higher education institutions. The study demonstrates how to distinguish different isomorphic pressures empirically. © Emerald Group Publishing Limited 2010 ISO 9000 series Organizational analysis Universities Greece...

...Christos V. Fotopoulos; Evangelos L. Psomas; Fotis K. Vouzas Purpose The purpose of this paper is to examine perceptions of the implementation of the ISO 9001:2000 standard in the food sector in Greece. Design/methodology/approach Research was conducted in 97 Greek food companies certified...

... implementation of quality assurance and evaluation systems recently launched in Greece. Design/methodology/approach Drawing on a sample of faculty and administration members at the Technological Educational Institution of Larissa, a structured questionnaire was developed to measure institute's culture, job...

... improvement. Katerina D. Gotzamani is the corresponding author and can be contacted at: kgotza@uom.gr © Emerald Group Publishing Limited 2006 ISO 9000 series International standards Total quality management Performance management Greece The ISO 9000 series of standards has captured...

... the EFQM model has been questioned in the literature. Originality/value Provides a reliable and objective depiction of the current level of best practices in Greece, through examination and analysis of other relevant studies, and includes the various approaches, practices and perceptions recorded so...

... and empirically tests the current status of the quality improvement efforts in selected industrial organizations in Greece and analyzes the “HR elements” related to these efforts. Also examines the extent to which Greek industrial organizations differentiate in the way they utilise their human resources as well...

... and activities for continuously improving quality, reliability and productivity to reduce variations and losses (Vlachogiannis, 1994, 2000a, b; Elmitwally et al., 2000). © Emerald Group Publishing Limited 2004 Electricity industry Quality improvement Quality management Greece...

...Kostas N. Dervitsiotis Quality in Greece, as a key attribute of excellence, has deep roots and a long history. As such it helped create the Greco‐Roman civilization, which revived during the Renaissance and formed the foundation of modern civilization in the West. After an extended period...

... of the leadership requirements of the EQA model at a degree of more than 60 per cent proves that TQM can be realised in Greece. The leadership concept can be analysed in the context of the demands of a quality assurance system (QAS) in accordance with ISO 9000 and those of the criteria set by the European...