... improvement. Within this context, a relevant measurement instrument is developed and empirically validated. Design/methodology/approach The instrument developed herein included 30 items distributed across seven dimensions. It was disseminated among public PE units in Greece, yielding a substantial 2,088...

.../methodology/approach A survey questionnaire was sent to F&B companies in Greece and 307 responded positively and fully completed the questionnaire. The research model developed (consisting of the competitive strategy types, the organizational structure dimensions and CoQ) was tested using the exploratory...

... teachers working in urban, semi urban and rural regions of Greece. After assessing the validity and reliability of the measurement scales, multiple regression analysis was applied to test the hypothesized relationships. Findings The research findings revealed that leadership and empowerment...

... perspective. Thus, the following research question is formulated: Total quality management Greece Company performance Hotel industry The tourism industry is emerging as a substantial and dynamic component of the Greek economy through its multiplier effects (e.g. on national gross domestic...

... the consumer and to avoid additional constraints and costs for producers. The following table presents the number of registered brands possessed by Agricultural Cooperative Unions in Greece (second‐degree cooperatives) divided by those cooperatives who implement a registered quality system and those who do...

... in Greek companies. The third part presents the analysis and the respective results. Finally, the results are discussed and final conclusions are presented. Total quality management Critical success factors Organizational performance Greece The emergence of quality as a top priority...

... with these applications,” or “our laboratory belongs in a network”, or “ISO adoption was a collective decision”. ISO 9000 series Organizational analysis Universities Greece Higher education Quality management ISO9000 standards provide a framework for quality management in organizations. The challenge...

... Competitive strategy Greece Banking Data Envelopment Analysis is a non‐ parametric linear programming method (Charnes et al., 1978). It has been employed for assessing the relative efficiency of a homogeneous set of Decision‐Making Units (DMU) in both profit and non‐profit organisations...

...Ilias Santouridis; Panagiotis Trivellas Purpose The purpose of this paper is to investigate crucial factors that lead to customer loyalty in the mobile telephony sector in Greece, namely service quality and customer satisfaction. Furthermore, the mediation effect of customer satisfaction...

...Christos V. Fotopoulos; Evangelos L. Psomas; Fotis K. Vouzas Purpose The purpose of this paper is to examine perceptions of the implementation of the ISO 9001:2000 standard in the food sector in Greece. Design/methodology/approach Research was conducted in 97 Greek food companies certified...

... implementation of quality assurance and evaluation systems recently launched in Greece. Design/methodology/approach Drawing on a sample of faculty and administration members at the Technological Educational Institution of Larissa, a structured questionnaire was developed to measure institute's culture, job...

... improvement. Katerina D. Gotzamani is the corresponding author and can be contacted at: kgotza@uom.gr © Emerald Group Publishing Limited 2006 ISO 9000 series International standards Total quality management Performance management Greece The ISO 9000 series of standards has captured...

... the EFQM model has been questioned in the literature. Originality/value Provides a reliable and objective depiction of the current level of best practices in Greece, through examination and analysis of other relevant studies, and includes the various approaches, practices and perceptions recorded so...

... and empirically tests the current status of the quality improvement efforts in selected industrial organizations in Greece and analyzes the “HR elements” related to these efforts. Also examines the extent to which Greek industrial organizations differentiate in the way they utilise their human resources as well...

... or not enough data may be obtained (Box and Bisgaard, 1987). © Emerald Group Publishing Limited 2004 Electricity industry Quality improvement Quality management Greece In the1980s, emphasis on quality planning was developed in much of the world’s industries. It is now clearly evident...

...Kostas N. Dervitsiotis Quality in Greece, as a key attribute of excellence, has deep roots and a long history. As such it helped create the Greco‐Roman civilization, which revived during the Renaissance and formed the foundation of modern civilization in the West. After an extended period...

... of the leadership requirements of the EQA model at a degree of more than 60 per cent proves that TQM can be realised in Greece. The first requirement of leadership is visible involvement in total quality. It can be expressed by the accessibility of management to the staff and communication, which aids the process...