... Healthcare Hospital Technology In the realm of health systems and organizations, ICTs have the potential to contribute significantly by enabling the collection, management and analysis of new and large datasets (Deveraj et al., 2013 ; Kamble et al., 2018 ; Hasselgren et...

...Kim Yoke Ong; Suhaiza Zailani; Kanagi Kanapathy; Muhammad Khalilur Rahman; Abdullah Al Mamun; Miraj Ahmed Bhuiyan Purpose This study aims to explore the lean leadership factors influencing the effectiveness of lean healthcare performance at hospitals. Design/methodology/approach A total of 217...

...Ajay Noronha; Shreeranga Bhat; E.V. Gijo; Jiju Antony; Suma Bhat Purpose The article evaluates the obstacles, lessons learned and managerial implications of deploying Lean Six Sigma (LSS) in a dental college hospital in India. Design/methodology/approach The work adopts the action research (AR...

.... Design/methodology/approach SERVQUAL has five dimensions: tangibility, reliability, responsiveness, assurance and empathy. It was used to gather data from multiple-responding care providers in 220 Thai hospitals nationwide. Paired-samples t-test and importance-performance analysis (IPA) were...

...Ali Mohammad Mosadeghrad; Mahnaz Afshari Purpose The operating theater (OT) is resource-intensive, costly and assuring its productivity is a high priority. This study aimed to examine a quality management model's effects on a hospital's OT productivity. Design/methodology/approach...

.... Design/methodology/approach This study uses survey data collected in a hospital in the Northern part of Italy. The survey questionnaire assessed the participants’ self-estimation of wayfinding ability in terms of wayfinding competence, wayfinding strategy and wayfinding anxiety, as well...