Keywords: Human resource management
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Journal Articles
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The TQM Journal (2022) 34 (7): 165–178.
Published: 27 May 2022
.... Total quality management Students Human resource management Health care Choosing a career is difficult (Arunachalam and Palanichamy, 2017), especially when competing institutional logics are at play (Thornton and Ocasio, 2008), such as in the healthcare industry (Askfors and Fornstedt...
Journal Articles
The TQM Journal (2020) 32 (6): 1307–1326.
Published: 20 May 2020
... reveals the factors which are crucial to improve the organizational climate of the hospitality industry in India, which would help the human resource managers in creating a favorable work environment and control turnover. This study also reveals the difference in a turnover tendency among employees...
Journal Articles
Journal Articles
The TQM Journal (2010) 22 (4): 386–398.
Published: 15 June 2010
... managers. It is visible clearly in Figure 3(b) , which shows how strongly Danish firms not applying a holistic leadership model outdistance Polish companies. © Emerald Group Publishing Limited 2010 Poland Denmark Benchmarking Self assessment Business excellence Human resource management...
Journal Articles
Journal Articles
Journal Articles
The TQM Magazine (2005) 17 (5): 467–485.
Published: 01 October 2005
... management Training Another research conducted in French hospitals accentuates recommendations to follow so that TQM well fit with human resources managers in hospitals (Escolan, 2000). Oakland and Oakland (2001) highlight some of the main people management activities currently being undertaken...
Journal Articles
Journal Articles
The TQM Magazine (2002) 14 (3): 192–200.
Published: 01 June 2002
... Participation Empowerment Management Human resource management It is axiomatic that people have been ascribed as one of the most important resources, indeed if not the key resource, of organisational success. In whatever way it may be defined, organisational success has been attributed to the people...
Journal Articles
The TQM Magazine (1997) 9 (2): 118–127.
Published: 01 April 1997
... be the greatest determinant of team effectiveness and that this may have implications for the way in which management approaches the development of self‐directed teams in the future. © MCB UP Limited 1997 Hospitality Human resource management Teamwork Firms are constantly looking out...
Journal Articles
The TQM Magazine (1996) 8 (1): 20–25.
Published: 01 February 1996
... characteristics using the formula proposed by Hackman and Oldham[ 2 ]: Employee attitudes Job satisfaction Human resource management Staff turnover TQM People make TQM work, but does TQM “work” for people? It is hardly surprising to find human resource topics appearing in increasing numbers...
Journal Articles
The TQM Magazine (1995) 7 (6): 5–10.
Published: 01 December 1995
...George Holmes; Gerard McElwee Presents the view that total quality management in higher education institutions, and the development of a so‐called managerialist ideology,has led to the inevitable adoption of an approach to human resource management (HRM) policy and practice which is functionalist...
Journal Articles
The TQM Magazine (1994) 6 (2): 33–36.
Published: 01 April 1994
..., techniques and skills such as teamwork and problem solving. © MCB UP Limited 1994 Customer service Human resource management Industrial relations TQM Training Total quality (TQ) is not a new concept. The principles of TQ are closely related to ideals which have been espoused by human...
Journal Articles
Journal Articles
Total Quality Management (1991) 3 (4)
Published: 01 April 1991
...Peter Long Details the increasing reliance on IT within organisations and its relationship to “world‐class quality”. Suggests IT is used to help automate tasks but can play a vital role in human resource management. Examines how IT can be used to help recruit and retain employees by matching...
Journal Articles
Total Quality Management (1989) 1 (2)
Published: 01 February 1989
...Graham Clark Asserts that managing service quality demands an integrated approach. Contends that top management commitment, robust operating systems, human resources management, and understanding and measuring customer needs, are essential to creating a competitive advantage. Identifies the key...

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