...Bøje Larsen The rapid fashion swings in popular management theory puzzle and alarm many observers and users of management theory. New concepts arrive, experience a sudden popularity, then flatten out and are soon forgotten or appear old‐fashioned. This article presents a model of such short time...

... and Schon (1978) – represent mental models of how organisations discover, choose and act between competing choices. In single‐loop learning, people discover the consequences of their actions and amend their behaviour according to what they discover via incremental improvements. The patterns of action...

...A.J. Peters; E.M. Rooney; J.H. Rogerson; R.E. McQuater; M. Spring; B.G. Dale This paper describes a generic model of the new product design and development (NPDD) process. The model has been derived from best practice observed in fieldwork carried out in a range of situations. The model helps...

... and services need new management practices to meet these changing requirements. Most of the popular management models for process and product improvement, and their depiction of supplier/producer/user linkages, are now inadequate. They imply simple linear progression of ideas, information and product (from...

...John W. Moran; Baird K. Brightman Introduces a change model as a tool to help change leaders and agents to understand why resistance to change occurs and to suggest some ways to reduce resistance. Suggests four change levers, i.e. beliefs, skills, values and behaviors as being elements within...

... and behaviour which organizations display in relation to TQM at one point in time. Finds that the levels can be used as a positioning model to aid organizations in identifying their weaknesses and help them in taking the next steps forward in the continual challenge of continuous improvement...

...H. James Harrington Argues that winners of the Malcolm Baldrige National Quality Award, the Deming Prize, and the European Quality Award are held up as models of how organizations should be managed. Unfortunately, what may be good for them can be disastrous for your organization. Bases this report...

...Sandy Hewitt Discusses the way in which the business excellence model is being presented to small companies. Compares success of the model as a basis for self‐assessment in large organizations against lack of interest from the small business sector. Suggests reasons such as poor marketing...

... system: integrity and deployment. The viable systems model (VSM) provides a framework for assessing the integrity of the performance measurement system,while the reference model developed for integrated performance measurement systems provides a framework against which performance measurement systems can...

... for an integrated quality management system. 1 The passive model is characteristic to those industries that resist change and consider the environmental issues only as a cost, overlooking the possibility of new opportunities. 2 The active model is characteristic to those industries...

...Clive Hoare An imperative of any quality system is the need for training and development of the people who operate the system. Offers a model of how training and development may be integrated into the system and aligned with the business aim of the company and the personal development...

... and describes the design process used in pursuing the objective. Relates the design process to the extended gaps model of the service quality. Collaboration can take the form of joint ventures in the business world. In the public and voluntary sectors, service delivery intended to respond to different facets...

...Yunus Kathawala; Jaideep Motwani Offers an integrative perspective of quality function deployment (QFD),including its benefits and shortcomings. By developing a model that includes within it the antecedents as well as the components of QFD and the potential gains accruing to an organization from...

... two well‐established models, the information technology strategic grid and the corporate tribes culture model, to provide some insight into the difficulty of implementing BPR successfully. Analysis specifically the potential impacts of each culture type. The strategic relevance of a process...

... of“waste” and “toxic waste” applies to service systems as much as to any other system. © MCB UP Limited 1994 Models Organizational theory Quality management Systems theory There’s nothing as practical as a good theory. Kurt Lewin Systems theory, or the systems way of thinking...

...Mark Finn; Leslie J. Porter There is currently little published information about the use of total quality (TQ)‐based self‐assessment in the UK despite the increasing interest in the subject. Discusses the findings of a survey into the practice and benefits of self‐assessment to recognized models...

...G. Peter Hillman The use of self‐assessment as a basis for evaluating progress with and achievement through total quality is increasing and like many initiatives there are some basic principles for success. Looks at the use of the EFQM Model as framework, outlines a self‐assessment process together...

... organizations to exploit various opportunities and to build a strong capability in their systems and processes, thus enabling them to compete in the future. © MCB UP Limited 1994 Improvement ISO 9000 Models Quality audit Standards TQM This article describes the progression of quality...

... of individual components of a system. Describes how the system may be cognitive and useful for quality improvement – hence“appreciative”. Particular reference is made to a sales and marketing system, but the lesson may be applied to systems of other specialities by creating models of the desired interactions...

...,responsibility for quality at the source, and quality function deployment. These elements are then positioned in an evolutionary model for a step‐by‐step introduction of TQM into a manufacturing environment. Finally, discusses some of the expected benefits with improvement examples from the factory where...