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Keywords: Patient care
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Journal Articles
Journal Articles
The TQM Journal (2024) 36 (4): 1074–1091.
Published: 01 May 2023
... the perspectives of rural wound care patients is important, as the patients are an under-served population with unique challenges related to patient care. The research findings detail rural patients' expectations during wound care treatments, which enable the clinic to focus on improving patient satisfaction...
Journal Articles
Journal Articles
The TQM Journal (2021) 33 (6): 1484–1501.
Published: 14 January 2021
... improvement Patient care Surgical process Value stream mapping Kaizen Production methods such as lean management have been used in hospitals since the early 2000s (Akmal et al., 2020 ; Barnabè and Giorgino, 2017 ; Bonome et al., 2016 ; D'Andreamatteo et al., 2015...
Journal Articles
The TQM Journal (2016) 28 (6): 974–990.
Published: 10 October 2016
... performance scores from the Hospital Consumer Assessment of Healthcare Providers and Systems survey of patient experience; to apply statistical methods to determine what dimensions of patient care have the greatest impact on overall satisfaction scores and thus reimbursement. Design/methodology/approach...
Journal Articles
The TQM Journal (2016) 28 (4): 648–663.
Published: 13 June 2016
... Patient care Local government Municipal Quality concepts Public procurement Older people Court cases Global demographic change implies rising numbers of elderly people needing care services. Sweden is one of the countries where the age pyramid changed its shape early on, and the expansion...
Journal Articles
The TQM Journal (2014) 26 (3): 284–299.
Published: 08 April 2014
... collected from participants’ observation in two hospitals in Northern Italy. © Emerald Group Publishing Limited 2014 Service quality Patient care Patient satisfaction Health-care quality Hospitals Health-care management Health service management Health-care delivery Health-care...
Journal Articles
The TQM Magazine (2004) 16 (2): 105–113.
Published: 01 April 2004
... institutions that have implemented Six Sigma have done so in the interest of business and not so much in the area of patient care, where it is proposed that it will improve things dramatically. © Emerald Group Publishing Limited 2004 Health services Quality improvement Patient care...

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