... Emerald Publishing Limited Licensed re-use rights only Digital transformation Operational efficiency Operational excellence Digitalization Performance measurement Conselho Nacional de Desenvolvimento CientÃ-fico e Tecnológico 303412/2024-0 http://dx.doi.org/10.13039/501100003593...

.... In particular, the work aims to identify current and emerging ICTs and how these relate to the performance measurement and management (PMM) cycle of healthcare organizations. Design/methodology/approach To address the research objective, we adopted a systematic literature review. In particular, we used...

...Vishal Ashok Wankhede; S. Vinodh Purpose The present study aimed to assess performance of Industry 4.0 (I4.0) in case organization by considering potential performance measures and analysis using scoring approach. Design/methodology/approach 50 performance measures grouped into five dimensions...

...Biju Augustine Puthanveettil; Shilpa Vijayan; Anil Raj; Sajan MP Purpose This paper explores and interprets the linkage between total quality management (TQM) practices and organizational performance measures for improving the healthcare firms’ performance. Indian healthcare firms are aware of TQM...

... and Witell, 2010). Displeasing appraisals should be addressed via detailed betterment strategies, coaching and on-the-job training (Soltani et al., 2004). Value of performance measurement for organizations which fast track and measure performance in crucial service areas can sustain a lead...

...Ishani Buddika Soysa; Nihal Palitha Jayamaha; Nigel Peter Grigg Purpose The purpose of this paper is to develop a performance measurement (PM) framework for Australasian nonprofit organisations (NPOs) involved in healthcare, and operational descriptions for each PM dimension within this framework...

... of this type of companies. Originality/value – The results of the research presented in this paper reflect the general practices and perceptions of manufacturing companies on quality performance measures in Tunisia. It provides a new sight of quality costs programmes practiced in Tunisian manufacturing...

...Professor Sam Ho, Dr Jacques Martin and Professor Claudio Baccarani; Angelika Höber; Elisabeth Pergler; Doris Weitlaner; Hans-Peter Grahsl Purpose – The purpose of this paper is to present the evaluation results of a novel performance measurement framework, which has been designed...

...Mohammad Z. Meybodi Purpose – The purpose of this paper is to examine if there are links between just-in-time (JIT) practices and consistency of benchmarking performance measures at various levels of organization. Design/methodology/approach – A set of ten hypotheses were used to examine...

... on effective performance measurement for future integration of TQM and LM. The paper examines critical success and failure factors of the implementation stage based on established quality criteria, such as in the Deming Prize Award, Malaysian Prime Minister Award, ISO/TS16949, Malcolm Baldrige National Quality...

... revenue was 9 percent for the businesses which were involved in exports. © MCB UP Limited 2001 Total quality management Organizational effectiveness Performance measurement Crosby (1979) discussed 14 quality steps, which include: To investigate whether there was any...

...Jaideep Motwani The aim of this study is to identify and interpret the critical factors and performance measures of TQM. Based on extensive review of prescriptive, conceptual, practitioner, and empirical literature; we were able to identify seven critical factors and more than 45 performance...

... (in 1995), won the award for the second time. This company (Serasa) operates with economical and financial analysis to support credit and business decision. © MCB UP Limited 2001 Quality awards Performance measurement TQM In the pursuit of quality excellence, organisations all over...

... that will most contribute to strategic objectives. It proposes the use of management practices and concepts such as business process mapping, performance measurement and benchmarking. After some introductory theoretical background, the proposed framework and a set of steps to guide the implementation...

...Johan C. van Schalkwyk Total quality management is now a comprehensive management system. Yet many companies are still trying to combine TQM with an inappropriate performance measurement system to their own detriment. This article points out the dangers of overreliance on traditional financial...

... Kaizen Leadership Literature Performance measurement Teamwork Total quality management The principle of self‐assessment using various models such as the Malcolm Baldrige National Quality Award (MBNQA), the European Quality Award (EQA) and the Deming Prize is becoming globally pervasive...

... was initiated as a result of the continuing wave of changes resulting from the performance measurement revolution and ongoing developments in the field of total quality management. Investigates the generation and use of the measures and assesses the commonality between management theory and reported practice...

...Umit S. Bititci; Allan S. Carrie; Liam McDevitt The performance management process is seen as a closed loop control system which deploys policy and strategy, and obtains feedback from various levels in order to manage the performance of the business. The performance measurement system...

...David Sinclair; Mohamed Zairi Describes the results of a survey which shows that there is a gap between managers’ understanding of the importance of using performance measures, and the actual performance measures used. Argues that an inappropriate performance measurement could be a major cause...

.... Performance measurement was introduced through our corporate pursuit of excellence programme. By monitoring the company’s performance in every detail with indicators and targets on training, cross training, number of written complaints, telephone complaints, queries, reject rates,etc., we cover over 100...