... managers. It is visible clearly in Figure 3(b) , which shows how strongly Danish firms not applying a holistic leadership model outdistance Polish companies. © Emerald Group Publishing Limited 2010 Poland Denmark Benchmarking Self assessment Business excellence Human resource management...

..., they can be referenced by practitioners or researchers engaged in similar research or survey studies. © Emerald Group Publishing Limited 2009 Self assessment Total quality management Business performance The effectiveness of quality management initiatives resulting in sustainable...

... to achieve the TQM spirit of continuous improvement. Design/methodology/approach This paper reports the investigation results of the six TQM practices (X1‐X6) by Hong Kong large‐sized building contractors via a self‐assessment questionnaire survey, which is modified from the contents of the self...

...Juan José Tarí; Susana de Juana‐Espinosa Purpose The purpose of this paper is to study the European Foundation for Quality Management (EFQM) model self‐assessment using a questionnaire approach in eight university administrative services. Design/methodology/approach Case study methodology...

... managers adopted a model of self‐assessment to address the problem. Design/methodology/approach The paper shows how the EFQM Excellence Model enabled managers to effectively self‐assess critical performance issues relating to customer focus. It also shows how the assessors used the fundamental concepts...

.... In this part the author relates some personal anecdotes to make the story more alive and complete. The second part of the paper presents the author's views on organisational improvement models and self‐assessment and explains why he believes that the present course should be changed, if the risk of negative...

... these practices without compromising the effectives of the tool. © Emerald Group Publishing Limited 2005 Benchmarking Small to medium‐sized enterprises Organizational development Self assessment The evolution of the competitive environment together with phenomena such as the increasing...

.... The focus of this paper is the implementation of EFQM excellence model self‐assessment in the UK HE sector. This paper describes the specific issues in implementing the model in UK HE, with a particular focus on the choice of self‐assessment methodology, and compares and contrasts these with self‐assessment...

... have been developed in order to support self‐assessment. Swedish organisations have to a relatively large extent been using the booklet with the SIQ model for performance excellence, which is based on of 13 core values and consists of seven criteria, which are divided further into 27 sub‐criteria...